• Airways
  • Railway
  • Roadways
  • Shipping & Port
Transport Advancement
  • Home
  • News
  • Projects
    Highways England unveils plans to widen A12

    Highways England unveils plans to widen A12

    African Development Bank, Africa50 in Landmark Bridge Project Linking Kinshasa and Brazzaville

    Geely Holding to Cooperate with China Aerospace Science and Industry Corporation on Developing Technologies Including Supersonic Trains

    AECOM to provide site supervision services for Malaysia’s East Coast Rail Link project

    Talgo obtains €30 million from the European Investment Bank for Innovation projects

    U.S. Department of Transportation Advances Rail Projects in Florida and Texas

    World premiere of the Mercedes-AMG Project ONE: Mercedes-AMG brings Formula 1 technology to the road

    One of the world’s longest electric car highways will be built in Australia

    CX North America Releases Next-Generation Mobile App for Drivers

  • Articles
  • Press Statements
  • Market Reports
    Austal signs agreement to buy BSE Maritime Solutions

    Austal signs agreement to buy BSE Maritime Solutions

    HPC leads machine learning initiative at Hamburg container terminal

    Chinas busiest port sees growth in sea-rail transport

    IATA health checklist to help airlines implement ICAO Covid-19 guidance

    Air cargo demand helps Korean to Q3 operating profit

    Kuehne + Nagel makes acquisitions in the Netherlands and Belgium to expand its overland network

    Kuehne + Nagel makes acquisitions in the Netherlands and Belgium to expand its overland network

    Transoft acquired Keysoft Solutions

    Transoft Solutions Completes Acquisition of Uk-based Keysoft Solutions

    GRAHAM

    GRAHAM revenue stabilisation sets the platform for sustainable growth

    DP World Acquires Topaz in USD 1.1 Bn Deal

    DP World Acquires Topaz in USD 1.1 Bn Deal

    Siemens sells electric aircraft-propulsion business to Rolls-Royce

    C.H. Robinson Acquires The Space Cargo Group to Expand Global Presence

    C.H. Robinson Acquires The Space Cargo Group to Expand Global Presence

  • Events
  • Contact Us
No Result
View All Result
  • Home
  • News
  • Projects
    Highways England unveils plans to widen A12

    Highways England unveils plans to widen A12

    African Development Bank, Africa50 in Landmark Bridge Project Linking Kinshasa and Brazzaville

    Geely Holding to Cooperate with China Aerospace Science and Industry Corporation on Developing Technologies Including Supersonic Trains

    AECOM to provide site supervision services for Malaysia’s East Coast Rail Link project

    Talgo obtains €30 million from the European Investment Bank for Innovation projects

    U.S. Department of Transportation Advances Rail Projects in Florida and Texas

    World premiere of the Mercedes-AMG Project ONE: Mercedes-AMG brings Formula 1 technology to the road

    One of the world’s longest electric car highways will be built in Australia

    CX North America Releases Next-Generation Mobile App for Drivers

  • Articles
  • Press Statements
  • Market Reports
    Austal signs agreement to buy BSE Maritime Solutions

    Austal signs agreement to buy BSE Maritime Solutions

    HPC leads machine learning initiative at Hamburg container terminal

    Chinas busiest port sees growth in sea-rail transport

    IATA health checklist to help airlines implement ICAO Covid-19 guidance

    Air cargo demand helps Korean to Q3 operating profit

    Kuehne + Nagel makes acquisitions in the Netherlands and Belgium to expand its overland network

    Kuehne + Nagel makes acquisitions in the Netherlands and Belgium to expand its overland network

    Transoft acquired Keysoft Solutions

    Transoft Solutions Completes Acquisition of Uk-based Keysoft Solutions

    GRAHAM

    GRAHAM revenue stabilisation sets the platform for sustainable growth

    DP World Acquires Topaz in USD 1.1 Bn Deal

    DP World Acquires Topaz in USD 1.1 Bn Deal

    Siemens sells electric aircraft-propulsion business to Rolls-Royce

    C.H. Robinson Acquires The Space Cargo Group to Expand Global Presence

    C.H. Robinson Acquires The Space Cargo Group to Expand Global Presence

  • Events
  • Contact Us
No Result
View All Result
Transport Advancement
No Result
View All Result
Home Europe

WTCE proves it is the top destination for onboard travel operators in 2017

13th April 2017
in Europe, News, Railway
0
SHARES
17
VIEWS
Share on FacebookShare on Twitter

Air and rail operators find inspiration, innovative products and unique educational value at the industry’s leading event for travel catering, onboard retail and passenger comfort 

The World Travel Catering & Onboard Services Expo (WTCE®) proved why it is the number one exhibition in its field when it took place in Hamburg from 4-6 April this year. The show, which was part of Passenger Experience Week 2017, comprised three leading events that covered the full spectrum of the industry – WTCE, Aircraft Interiors Expo and the Passenger Experience Conference. They welcomed hundreds of senior air and rail operators who were looking to source the latest onboard products and services, network with likeminded travel professionals and update their industry knowledge.

 

Inspiration for the year ahead came in the form of an expanded education programme, complete with a new Airline Forum and extended Passenger Experience Conference, which took place the day before the show opened. The leading one-day onference focused on ‘defining the future of the passenger experience industry’ and provided insights into the latest trends making waves onboard. On the show floor at WTCE 2017, exciting live demonstrations from well-known chefs, TV personalities and experts in the Taste of Travel Theatre attracted the attention of attendees. Meanwhile, thousands of innovative products and services, all competing for a place onboard, were on display throughout the event. With more attendees and content than ever before, the exhibition reaffirmed why it is the top destination for air and rail professionals in the industry.

Teresa Smith, Supply Chain, British Airways, said: “WTCE was excellent. I attended the exhibition to find new products, talk to current suppliers and generally assess the latest in the market. I found many of the products I was looking for, as well as several that were new to me. The event offers fantastic networking opportunities with others from the industry under one roof, meaning I met lots of relevant people and went home with plenty of useful contact numbers.”

 

Attendees from the industry’s top air and rail companies including American Airlines, KLM, Delta and Airbus from countries across the globe descended on the Hamburg Messe to see hundreds of suppliers showcasing their products spanning sectors including food, beverages, uniforms, hygiene/personal care, travel retail and onboard retail, food service equipment, toys & games. With over 130 new exhibitors appearing at the show for the first time, the New Exhibitor Village proved to be a particularly popular addition to the show highlighting a selection of new exhibitors and attracting visitors in search of unique products that can help shape the passenger experience and deliver that all-important point of difference to their business. With passengers now more demanding than ever before, operators are looking beyond the tried and trusted mechanisms to enhance their offering, as Robert Rona, Director of New Products and Services at NutriPot Nutrition Limited explains:

 

“We’re a first-time exhibitor and our products offer complete nutrition in one product – perfect for onboard consumption. Consumers want healthier meal alternatives and are willing to pay more for premium products with added benefits. The NutriPot range has been developed to deliver great taste, health and convenience and provides the travel industry with a lucrative opportunity to provide a solution that their customers are willing to pay for. We’ve been able to meet the right people at WTCE and have had some high-quality visitors stop by our stand interested in our product.”

 

Other new products showcased at the show include the first ever PET sparkling wine bottle from exhibitor Ratcliffe & Brown and Oryx Desert Salt – a natural, crystal-white salt sourced from a pristine, remote, unpolluted salt pan in the vast Kalahari Desert of South Africa.

 

Improving the travel retail offering is one way that air and rail companies are looking to increase revenue while providing an improved experience for customers. The Focus on World Travel Retail feature was introduced for the first time at this year’s event to enable visitors to browse new and relevant product displays from companies specialising in this sector. A host of companies including Bottega S.p.a, Fartan Group, gategroup and The Belgian Chocolate Group & Starbrook Airlines recognised the importance of this sector for the onboard industry and showcased their products in the area this year.

Another popular feature within the Focus on World Travel Retail was the Gebr. Heinemann Networking Bar. Attendees and exhibitors came together to network and discuss the latest industry trends at a range of happy hours from brands such as Campari, Jägermeister and Lanson.

 

Helping visitors to pinpoint the exhibitors that they most wanted to see, two useful trails were set up around the WTCE halls. The Buy Onboard Trail highlighted more than 80 exhibitors that supply products for Buy Onboard menus while the Rail Trail featured more than 180 companies – marking the biggest rail presence to date – offered solutions to improve passenger comfort onboard trains. Both designated trails won favour with visitors who were able to plan their time at the show and efficiently visit those exhibitors of most interest.

 

Reinforcing the importance of innovation in this industry, the What’s New Onboard feature was invaluable to visitors by highlighting new products to market. As a result, the display attracted air and rail operators keen to diversify their product offering.

 

This year’s Passenger Experience Week also offered the most extensive educational programme ever seen, with speakers and experts from all corners of the industry sharing their experiences and advice with air and rail delegates. The event kicked off with the new and exclusive Airline Forum, featuring a keynote presentation from Jeff James, Vice President and General Manager of the Disney Institute, inspiring airlines to expand their customer service horizons. He offered advice to delegates to focus on their employees so that they could concentrate on passengers. He also shared insights into the areas key to improving the passenger experience from leadership, quality service and customer engagement. This was followed by the one-day Passenger Experience Conference which focused on ‘Defining the Future of the Passenger Experience Industry’, and featured over 20 sessions spanning Revenue Generation, Comfort and Wellbeing and The Connected Journey.

Popular sessions saw speakers including John Baumgartner, Sales Director, Inflight & Catering, Gebr. Heinemann, Nigel Duncan, Chief Executive Officer, STG Aerospace and Jan Blanchard, Head of Sales, Travel, Aviation and Payment Technology, Retail in Motion offer advice on how travel retail and buy onboard trends could be used to boost revenues. John Baumgartner advised delegates that it was important to motivate crew to sell onboard – but they would need the time, space and tools to improve sales successfully. He cited examples such as Finnair and Lufthansa, both of which were moving to pre-order services to ensure retail goods could be picked up on arrival, on a passenger’s return or delivered to a nominated address.

 

Another popular session included Dr. G Clotire Rapaille’s keynote address on why the ‘reptilian brain always wins’. The session received a great reaction from the audience and provided delegates with insights on the unconscious triggers experienced by passengers and how airlines can tap into these to improve the travel experience.

 

Conference delegate, Kara Nishida, Customer Experience Manager for Delta Airlines, said, “I really enjoyed the session on the reptilian brain and will be looking to share the insights gained with my team. I also attended the Hawaiian Airlines session – it was really interesting to hear new content and the change of thinking when it comes to premium leisure. It’s great to have everyone in one place, sharing new ideas – it’s been really valuable.”

 

As ever, the Taste of Travel Theatre proved to be one of the most popular features at the exhibition. Routinely overflowing with visitors, the sessions were led by some of the best-known faces in the industry. Among those drawing the crowds were Jamaican reggae musician and celebrity chef Levi Roots, who took to the stage to discuss how spicy flavours can work in the air. The session, entitled “Put some music in your food!” showcased new products for onboard consumption. Also appealing to air and rail operators was development chef consultant and TV presenter James Strawbridge, who examined the impact and value of serving high quality meals and products onboard.

 

A new workshop added to the Taste of Travel Theatre programme this year proved a hit with attendees. Getting a Product Onboard, run by Lance Hayward of The Hayward Partnership, featured a panel of air and rail suppliers discussing why they want to get their product onboard and the barriers to entry. The debate was subsequently opened up to the audience, with delegates providing useful insights around the importance of brand, communication, procurement and innovation.

 

Kate Edwards of Franklin & Sons attended several of the Taste of Travel sessions. She commented: “The sessions were really useful – especially Lance Hayward’s advice on getting onboard listings for products. There was also some helpful advice around relationship-building with buyers. I’d definitely go back next year.”

 

Continuing to prove popular with exhibitors and visitors alike were the wealth of networking opportunities available at the show, enabling attendees to meet new contacts and strengthen existing relationships. The Industry Networking Party, held after the Passenger Experience Conference saw the who’s who of the industry come together to enjoy live entertainment and Bavarian cuisine. Exhibitors and visitors also gathered at the WTCE Welcome Drinks Reception following the first day of the show.

 

Archana Sharma, Exhibition Director, commented: “WTCE was a huge success and the level of innovation displayed by our exhibitors was second to none, enabling visitors to leave with plenty of ideas and inspiration. Feedback has been overwhelmingly positive, which is brilliant to hear following the addition of new concepts this year and a first-class speaker line up. It was another fantastic event in Hamburg that saw the travel industry come together, build new contacts and secure mutually beneficial business deals.”

 

As part of Passenger Experience Week 2018, WTCE will again be co-located with Aircraft Interiors Expo and will take place on 10-12 April 2018 at the Hamburg Messe, Germany. The Passenger Experience Conference will return to the Hamburg Messe, taking place on 9 April 2018.

 

For more information on the event visit: http://www.worldtravelcateringexpo.com/

Follow WTCE on twitter: https://twitter.com/wtce_expo #wtce2017

“Like” WTCE on Facebook: https://www.facebook.com/wtce.expo

Join us on LinkedIn: http://www.worldtravelcateringexpo.com/linkedin

 

For further press information please contact Beki McVicker or Lesley Foottit at Storm Communications on +44 (0) 207 240 2444 or email wtce@stormcom.co.uk.

 

About Passenger Experience Week

Three leading events – the Passenger Experience Conference, Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo – one week, one destination. Delivering content, driving innovation and developing connections to transform your business. Showcasing the latest in cabin interiors, inflight entertainment and connectivity, passenger comfort, catering and travel retail to create the ultimate passenger experience. The events attract more than 18,000 visitors including 2,000 buyers and decision makers from major scheduled, regional and charter airlines and rail operators and offers the opportunity to meet face to face with suppliers and manufacturers covering the full spectrum of the industry.https://www.passengerexperienceweek.com

 

About Reed Exhibitions

Reed Exhibitions is the world’s leading events organiser, with over 500 events in 30 countries. In 2015 Reed brought together over seven million event participants from around the world generating billions of dollars in business. Today Reed events are held throughout the Americas, Europe, the Middle East, Asia Pacific and Africa and organised by 40 fully staffed offices. Reed Exhibitions serves 43 industry sectors with trade and consumer events. It is part of the RELX Group plc, a world-leading provider of information solutions for professional customers across industries.https://www.reedexpo.com

Previous Post

First rail freight service to China departs UK

Next Post

MRV Metro Optical Transport Enables Enhanced Services for Regional Communications Service Provider

Related Posts

Proman signs agreement for two more methanol-powered MR tankers
News

Six Japanese companies to build country’s 1st methanol-powered coastal tanker

25th March 2023
Germany, Denmark Agree Green Hydrogen Infrastructure Roll-out from 2028
News

Germany, Denmark Agree Green Hydrogen Infrastructure Roll-out from 2028

25th March 2023
Kuehne + Nagel makes acquisitions in the Netherlands and Belgium to expand its overland network
News

Kuehne+Nagel Asia Pacific Launches New Transport Operation Centre In India

25th March 2023
Driverless Trains and Digital Signalling
News

Alstom Virtual Universe: bringing rail innovation to life in a digital world

25th March 2023
Americold Realty Trust Signs Definitive Agreement to Acquire Canadian Temperature-Controlled Operator - Nova Cold Logistics - and Acquires Two Mid-Atlantic Facilities
News

DSV to acquire two US-based logistics firms to boost semiconductor service offerings

25th March 2023
DANX and ILS target Polish time-critical market with new JV
News

DANX and ILS target Polish time-critical market with new JV

25th March 2023
Next Post

MRV Metro Optical Transport Enables Enhanced Services for Regional Communications Service Provider

Latest Post

Etihad Airways enhances interline and codeshare with six airlines making travel even easier
Airways

Etihad Airways enhances interline and codeshare with six airlines making travel even easier

23rd March 2023
United Airlines and Archer Announce First Commercial Electric Air Taxi Route in Chicago
Airways

United Airlines and Archer Announce First Commercial Electric Air Taxi Route in Chicago

23rd March 2023
Global Demand For Air Cargo Shrinks Even Further In December
Airways

Inbound Air Shipments To EU To Fall Under New Regulations

10th March 2023
Boeing announces logistics centre for aircraft parts in India
Airways

Boeing announces logistics centre for aircraft parts in India

1st March 2023
Airways

Air India places record $70bn order for 470 Boeing and Airbus jets

1st March 2023
Airport slot suspensions: easing the pressure for ailing airlines amid Covid-19
Airways

Siemens Logistics awarded major service contract at Madrid-Barajas Airport

1st March 2023
Transport Advancement

About Us

Transport Advancement is a leading information centric website for latest updates within the industry. We cover Railway, Road Traffic, Airways, Shipping & Port and run with an objective to provide knowledge driven content to our readers and subscribers in various forms like news, projects, upcoming events.

Resources

  • Advertise with us
  • Contact Us
  • Newsletter Archive
  • Download Mediapack
  • Newsletter Subscription

System

  • Search
  • Site map
  • RSS Feed
  • Airways
  • Railway
  • Roadways
  • Shipping & Port

© 2022 Copyright Value Media Services 2022 All rights reserved.

No Result
View All Result
  • Home
  • News
  • Projects
  • Articles
  • Press Statements
  • Market Reports
  • Events
  • Contact Us

© 2022 Copyright Value Media Services 2022 All rights reserved.