Etihad Cargo has entered into cargo service provider (CSP) agreements with ECS Group subsidiaries. As part of one of the agreements, Globe Air will provide Etihad Cargo with “customer services, reservations, post-flight support, operations support, accounting and billing support services” at Etihad Cargo’s hubs in the US, UK, Germany, Netherlands, Singapore, Indonesia and Malaysia.
Etihad Cargo’s distribution strategy enables it to lead its own sales and commercial activities at select cargo gateways. The CSP partnerships support this strategy and enables complementary sales and non-sales support activities to be carried out by Globe Air.
Etihad Cargo also entered into CSP agreements with UniversalGSA and ExpAir (also ECS subsidiaries), which cover sales and services in Canada, Belgium, Switzerland, Austria, the Czech Republic, Slovakia, the Nordics and the US (Los Angeles).
Services under the new agreements will launch on April 1 in the above territories, with the exception of the Czech Republic, Singapore and Indonesia where services are expected to commence on June 1.
Abdulla Shadid, managing director cargo and logistics services at Etihad Aviation Group, commented: “We are delighted to be working with ECS Group as a strategic partner to fulfil a key pillar of our commercial transformation. ECS Group’s ability to deliver cost-effective sales operations through bundling multiple jurisdictions and maximising economies of scale was a key factor in their award.”
Adrien Thominet, chief executive of ECS Group, added: “Helping Etihad Cargo to develop its business strategy is a fantastic adventure and we are especially honoured to have been chosen to support them in key markets in Asia, Europe and North America.
“To maximise Etihad Cargo’s freight revenue in these regions, we have worked on unique solutions and digital tools that are tailored to and designed exclusively for the airline.”